My new Expression 2 is due on Wed. I have to say PC is fast if you talk to the right person. I just shipped my other one back a week ago Wed. Wow excellent!! Lucas is the best to deal with. She emailed me today with the tracking number. We talked to her on the phone last Tuesday and she said just email her when we ship our non working Cricut and she would submit a claim. Looks like she did her job. Thanks Lucas!!